NudgeLink reads every inbound reply, in any language, and classifies it before deciding what to do. One principle sits above everything: the moment a real person replies, automation stops and the conversation is yours. NudgeLink never auto-replies on your behalf.
The categories
- Positive — clear interest ("send me details", "let's talk").
- Question — needs an answer to move forward ("what does it cost?").
- Neutral — polite acknowledgement without commitment ("thanks for connecting", "maybe later").
- Rejection — a clear no ("not interested", "please remove me").
- Automated — out-of-office and autoresponder noise.
What each one triggers
Any human reply that isn't a rejection — positive, question, even neutral — counts as a qualified reply: the sequence stops immediately and you get a notification with the lead's name. Deliberately generous: a lukewarm "thanks" from the right person is exactly when a human should take over.
A rejection stops the sequence and marks the lead as rejected — no notification, no further contact. Explicit stop-phrases ("unsubscribe", "не интересно", "kein Interesse", "nie jestem zainteresowany") are recognized directly, in the languages your markets speak.
Automated replies are recognized (out-of-office phrasing and the like) and treated as noise rather than as a real answer — you aren't notified for them.
Where you see it
Replies appear on the lead and in your dashboard with their classification, and the reply rate they add up to is what the team tracks as the product's core success metric — see your per-client stats if you're curious how your campaigns are doing.