Core concepts

Message personalization

What every draft is actually written from — and the guardrails that keep messages honest, human, and yours.

Last updated 2026-07-14

No templates, no merge fields. Every draft is written from scratch for one specific person — but "personalized" only means something if you know what the writer is looking at. Here is the full list.

What the draft is grounded in

Language

Drafts are written in the strongest language you share with the lead at conversational level or better, falling back to English. Comments under posts follow the same rule — they never blindly mirror the post's language.

The guardrails

And the last guardrail is you: in review mode every draft waits for your approval, and every edit teaches the system your voice.